OUR TEAM

 

Make your company better, safer, and more efficient.

Receive the highest quality instructor-led materials and e-Learning courses that meet safety, regulatory, and qualification standards for the pipeline industry. Become the best place to work by keeping your community safe and sending happy, healthy employees home to their families each day.

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Benefit from Innovation

Enjoy revolutionary software for the compliance industry with the added advantages of traditional, instructor-led content. These resources are constantly evolving as we enhance the classroom experience and simplify the documentation process.

And, as technology advances, you can transition when you’re ready. You will always find support for whatever methods you wish to use.

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Connect with Friendly Customer Service

You are important to us, and we consider your time valuable. Ask our customer service staff any questions, and get the answers you need so you can get back to work.

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Maintain Training Integrity

We all know the integrity of the training and qualification process is non-negotiable. So, use training material that has been developed in collaboration with Subject Matter Experts (SMEs) who establish/validate training objectives and the related assessments. And feel secure, knowing your operators are getting high-quality training from the ITS-approved instructors and evaluators who contribute to the integrity of our company. We ensure they are knowledgeable of the training content, the basic principles of adult learning, and the procedural requirements of the assessment process.

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Develop Meaningful Relationships

Connect with the network of Subject Matter Experts (SMEs) and regulation resources cultivated through years in the industry. Together, we cannot only find a solution for you but we also can nurture a long-standing business relationship.

EMPLOYMENT

Industrial Training Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, disability or genetics. In addition to federal law requirements, Industrial Training Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, wages, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CURRENT JOB LISTINGS

INSTRUCTIONAL DESIGNER

Mission

The Instructional Designer works in the Creative Department with the Curriculum and Design teams to research, develop, and maintain instructor-led and web-based training and assessment content.

Vision  

We use our service-oriented culture, innovative technology, and industry-proven curriculum to lead the energy pipeline industry in compliance and safety.

Roles and Responsibilities

  • Researches, designs, develops, and maintains instructor-led and web-based instructional and assessment content using the ADDIE model and instructional design best practices
  • Develops professional online learning experiences using a variety of authoring and multimedia development tools
  • Identifies, conceptualizes, and communicates vision via storyboarding and pitching using supporting graphics/media assets
  • Facilitates Subject Matter Expert (SME) reviews and client requests
  • Performs Quality Assurance (QA) testing to ensure content is accurate, grammatically correct, adheres to style guide, and functions appropriately
  • Conducts various statistical analyses to ensure effectiveness
  • Administers Learning Management System (LMS) including loading, testing, and maintenance of content/asset

Education

  • Bachelor’s Degree or 5+ years’ experience in related field

Minimum Soft Skills

  • Excellent oral and written communication skills

  • High attention to detail and accuracy

  • A team player with ability to take initiative and work independently as required

Technical Skills

  • MS Office
  • Articulate Storyline
  • Adobe Creative Suite
  • Audio Production and Editing
  • Video Production and Editing
  • Learning Management Systems
  • HTML5/JS/CSS/SQL

JOB TYPE: Full Time

LEVEL 3 TECH SUPPORT SPECIALIST

Mission 

A Level 3 Tech Support Specialist provides advanced troubleshooting on issues that are identified by clients and internal staff.

Vision

Level 3 Tech Support is a critical and analytical thinking environment. Each specialist is working on various individual issues reported by clients or internal staff as well as taking care of custom reporting requests.  The pace is steady, and priority driven.

Roles and Responsibilities

  • Runs daily SQL stored procedure audits and fixes records that are returned.
  • Communicate with Level 1 and Level 2 regarding the status of tickets.
  • Provides advanced tech support using SQL and critical thinking.
  • Provide custom reports on demand internally and for clients per their request.
  • Identify and escalate high priority trends to the IT Manager.
  • Escalates issues to Level 4 as needed.
  • Troubleshoot tickets

Qualifications and Requirements

  • Bachelor’s Degree in Computer Science or related field or equivalent IT work experience.
  • Extensive knowledge of SQL and scripting
  • Critical thinking
  • Analytical thinking
  • Preferred 1-2 years of technical support experience

JOB TYPE: Full Time

SECURITY ANALYST

Summary

The Security Analyst plays a vital role in securing ITS assets, including information, infrastructure, hardware, and other assets. This person works across the ITS enterprise to identify and correct any security vulnerabilities in systems, solutions and processes while recommending changes that would improve the overall security posture.

Responsibilities

  • Responsible for ensuring that ITS’ digital assets are protected from unauthorized access. This includes securing both cloud and on-premise infrastructures, public-facing or internal systems
  • Use security tools and manual analysis to detect suspicious activity, and reduce overall risk of an information breach
  • Work with IT leadership to achieve and maintain ITS’ information security certifications (ISO 27001, SOC Audit)
  • Provide reports for IT administrators and managers to evaluate the efficacy of the security policies in place
  • Keep security systems up to date
  • Monitor security access
  • Conduct security assessments via vulnerability testing and risk analysis
  • Perform internal audits
  • Analyze security breaches to identify root cause
  • Develop security standards and best practices for ITS
  • Keep up-to-date on industry security trends and tools by taking online courses, attending webinars, and attending security conferences
  • Participate in the full project lifecycle (sourcing, planning, execution, testing, deployment, maintenance) of special-projects to roll out new cloud/on-prem security solutions
  • Other security-related responsibilities

Key Technical Skills

  • Analytical ability to identity risk to digital assets
  • Deep knowledge of and experience using networking protocols, firewall best practices
  • Knowledge of information security pillars, including risk management, business continuity, asset management, infrastructure management, compliance, etc
  • Knowledge of Penetration testing of web applications and infrastructure
  • Social engineering
  • Experience securing Windows, and UNIX operating systems
  • Experience working with cloud computing (nice to have)

JOB TYPE: Full Time

SOFTWARE ENGINEER

Mission

The Software Engineer develops specifications for programming applications and modifies/maintains the existing software. This role develops, modifies and maintains applications that may be customized or standardized.

Vision  

You will find the software engineer participating in design and coding activities with other members on the IT team.

Roles and Responsibilities

  • Design, build, and maintain backend and frontend components for a web-based learning management system using the following technologies: Microsoft C#, ASP.NET MVC, ASP.NET Web API, JQuery, AngularJS, Bootstrap, Entity Framework, and other HTML5/CSS3 libraries and technologies
  • Participate in planning for current and future releases
  • Work closely with business analysts, project managers, and senior IT to ensure all required activities are completed for the project on schedule and according to ITS SDLC
  • Participate in technical analysis/design, programming, and QA
  • Provide necessary support to team members to ensure that the development meets functional requirements and project timelines
  • Participate in release planning
  • Accountable for architecture and quality of product functionality
  • Provide level 2 or 3 technical support on advanced software or data debugging and troubleshooting
  • Design, code, and maintain any desktop applications or services that are needed by ITS office staff.

Qualifications and Requirements

  • Bachelor’s degree in computer science or related field or equivalent on the job experience

Preferred Knowledge

  • C#
  • NET MVC
  • NET Web API
  • JQuery
  • AngularJS
  • Bootstrap
  • Entity Framework
  • Other HTML5/CSS3 libraries and technologies

JOB TYPE: Full Time

SOFTWARE QUALITY ASSURANCE ASSISTANT

Mission 

Software QA Assistant helps the QA Lead and team through testing and documentation. 

Vision

Quality Assurance work is done in a critical and analytical environment. The QA program provides thorough and timely testing of new products, product changes and integrations to ensure things are working as designed and within standards.  

Roles and Responsibilities

  • Help the QA Lead develop test cases, scripts, plans and procedures (manual and automated).
  • Document assurance standards and templates; including QA processes and procedures.
  • Help identify opportunities to improve efficiency and reduce risk of QA across the enterprise.
  • Provide software testing whether it be for the LMS or mobile applications of the enterprise.
  • Provide support with client data quality assurance to ensure imported data into the system matches client’s source data. Basic SQL experience required.

Qualifications and Requirements

  • Basic SQL and data querying experience
  • Deep understanding of Microsoft Excel (formulas, manipulation of data, etc.)
  • Ability to develop in-depth and detailed test cases, scripts and plans
  • Experience with software testing/ test automation desirable but not required.

JOB TYPE: Full Time

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Industrial Training Services, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, ITS has demonstrated that it complies with the ANSI/IACET Standards which are widely recognized as standards of good practice internationally. As a result of their Accredited Provider membership status, ITS is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards.

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