OUR TEAM

 

Make your company better, safer, and more efficient.

Receive the highest quality instructor-led materials and e-Learning courses that meet safety, regulatory, and qualification standards for the pipeline industry. Become the best place to work by keeping your community safe and sending happy, healthy employees home to their families each day.

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Benefit from Innovation

Enjoy revolutionary software for the compliance industry with the added advantages of traditional, instructor-led content. These resources are constantly evolving as we enhance the classroom experience and simplify the documentation process.

And, as technology advances, you can transition when you’re ready. You will always find support for whatever methods you wish to use.

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Connect with Friendly Customer Service

You are important to us, and we consider your time valuable. Ask our customer service staff any questions, and get the answers you need so you can get back to work.

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Maintain Training Integrity

We all know the integrity of the training and qualification process is non-negotiable. So, use training material that has been developed in collaboration with Subject Matter Experts (SMEs) who establish/validate training objectives and the related assessments. And feel secure, knowing your operators are getting high-quality training from the ITS-approved instructors and evaluators who contribute to the integrity of our company. We ensure they are knowledgeable of the training content, the basic principles of adult learning, and the procedural requirements of the assessment process.

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Develop Meaningful Relationships

Connect with the network of Subject Matter Experts (SMEs) and regulation resources cultivated through years in the industry. Together, we cannot only find a solution for you but we also can nurture a long-standing business relationship.

EMPLOYMENT

Industrial Training Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, disability or genetics. In addition to federal law requirements, Industrial Training Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, wages, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CURRENT JOB LISTINGS

PRODUCT MANAGER

Mission
The Product Manager is responsible for maintaining the ITS line of products using data evaluation and analysis. The Product Manager will strategically drive the development and market launch of new and innovative ITS products while supporting and improving current products.

Vision
The Product Manager is the intersection between business, technology, and client experience.

Roles and Responsibilities
• Direct and perform all aspects of product development, product changes and product promotions, including managing oversight of development cycles with project managers, specifying components, product positioning, and pricing.
• Manage and communicate product information and product changes both internally and externally.
• Develop and implement product strategies consistent with the company vision.
• Regularly perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, improve quality, or reduce costs.
• Develop and maintain product catalog with product specifications.
• Provides information for management by preparing short-term and long-term sales forecasts using data analysis and research.
• Responsible for managing and implementing market strategies, promoting support, implementations, change management plan, and pricing models for ITS products.
• Provide long-term vision and strategy for company products and communicate this strategy to all relevant participants and stakeholders.
• Develop product road map that conveys the “why” behind the products we build.
• Conduct research to gain expertise about ITS market and competitors.
• Develop strategy for products with product road map.
• Communicate the product road map across the organization.
• Coordinate development cycles with relevant teams (marketing, IT, etc.).
• Provide data analysis/change management (build, test, focus groups).
• Demonstrate a high level of organization and ability to work with multiple teams to attain company goals and vision for products.

Qualifications and Requirements
• Bachelor’s Degree in business or related field
• High level of strategic thinking
• Focus on shared organizational goals
• Problem solving/analysis skills
• Communication proficiency
• Personal effectiveness/credibility
• Time management
• Presentation skills

Job Type: Full-time

PROJECT MANAGER

Description:
Integrity, respect, dedication, quality, teamwork, problem solving, and ownership are the core values of ITS and the critical traits for a successful ITS project manager. An ITS project manager is also a confident, dependable, and detailed servant leader with strong communication skills. The ability to understand, manage, and coordinate multiple projects under deadline is required, as is the ability to quickly and effectively pivot from big picture planning to minute details. ITS project managers ensure ITS serves our clients efficiently and effectively.

Roles and Responsibilities:
• Oversee all phases of projects, including initiating, developing, prioritizing, executing, monitoring, and closing project requests.
• Collect, document, manage, and present requirements, visuals, estimated efforts, project timelines and feedback involving internal/external stakeholders throughout project lifecycle.
• Create, communicate, and execute project work plans and revise as appropriate to meet changing needs, requirements, and scope.
• Manage and support communications and coordinate change management for internal and external stakeholders.
• Analyze business processes, document requirements, recommend solutions, and identify risks and opportunities for projects.
• Engage with internal departments to identify and analyze opportunities to improve functionality and processes.
• Understand and incorporate changing industry needs and best practices.
• Assist in administrative duties as needed.

Qualifications and Requirements:
• Bachelor’s degree in management, business, communications, technology, or a related field preferred.
• Previous experience in project management or a similar role preferred.
• Experience managing or supporting projects involving software development, database development, mobile application development, integrated IT system development, and/or an agile environment preferred.
• Ability to communicate effectively across internal and external teams.
• Experience managing time, priorities, and communication under pressure.
• Apply analytical approach to problem solving; know how to obtain and use data.
• Capacity to understand and participate in technical discussion.
• Aptitude for learning, understanding, and improving complex systems.
• High attention to detail and organizational skills.

Job Type: Full-time

CUSTOMER SERVICE SUPPORT SPECIALIST

Mission
The Customer Service Support Specialist works closely with Account Leads to provide effective customer service for all internal and external clients by obtaining and using in-depth knowledge of company products and programs.

Vision
We use our service-oriented culture, innovative technology, and industry-proven curriculum to lead the energy industry in compliance and safety.

Roles and Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers
  • Work with an account team to provide timely, accurate, and successful delivery of information to clients
  • Work closely with the Account Lead to deliver solutions according to client needs and objectives
  • Assist with all escalated client issues
  • Gain an extensive knowledge of ITS products and services
  • Conduct research and interpret the findings with your team
  • Prepare reports as needed
  • Answer incoming phone calls and process tickets
  • Take notes during client meetings

Qualifications and Requirements

  • Bachelor’s degree or experience in related customer service
  • Proficient in Microsoft Office (Word, Excel)
  • Analytical, communication, and organizational skills
  • Ability to prioritize tasks/time management
  • Documentation skills
  • Ability to work independently and within a team

Job Type: Full-time

CLIENT SUPPORT FRONT LINE ASSOCIATE

Mission
As a client advocate, the ITS Client Support Front Line Associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the company.

Vision
Maintaining and assuring client satisfaction is the main objective of the Client Support Front Line Associate. By collecting and analyzing client information, a Client Support Front Line Associate can quickly provide relevant account information and promptly address issues.

Roles and Responsibilities
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Act as front line for all incoming phone calls, emails, and tickets
• Respond to client questions and concerns, and walk clients through basic troubleshooting or setup processes
• Direct requests and unresolved inquiries to the designated resource
• Follow communication procedures, guidelines and policies
• Follow up with clients to ensure resolution
• Maintain ticketing database, keep records of customer interactions, create new accounts, and file documents
• Partner with the sales team to meet and exceed customer’s service expectations
• Work with ITS Client Engagement Specialists and clients to gather all information needed to set up new client accounts
• Conduct routine touch backs
• Perform other tasks as assigned

Qualifications and Requirements Required
• Bachelor’s degree or 5 years’ experience in related customer service
• Proficient in Microsoft Office (Word, Excel)
• Analytical, communication and organizational skills
• Strong written and oral communication abilities. Able to convey technical information to non-technical personnel at all levels
• Customer/client focus
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Time management and ability to prioritize tasks
• Problem solving
• Documentation skills
• Teamwork orientation
• Critical thinking
• Conflict resolution skills
• Detail-oriented
• Excellent active listening skills
• Ability to work independently and within a team

Job Type: Full-time

INSTRUCTIONAL DESIGNER

Mission: The Instructional Designer works in the Creative Department with the Curriculum, Design, and Content Support teams to research, develop, and maintain instructor-led and web-based training and assessment content.

Vision: We use our service-oriented culture, innovative technology, and industry-proven curriculum to lead the energy pipeline industry in compliance and safety.

Roles and Responsibilities:
• Researches, designs, develops, and maintains instructor-led and web-based instructional and assessment content using the ADDIE Model, ITS Standards, and instructional design best practices.
• Develops professional online learning experiences using a variety of authoring and multimedia development tools.
• Identifies, conceptualizes, and communicates vision via storyboarding and pitching using supporting graphics/media assets.
• Facilitates Subject Matter Expert (SME) reviews and client requests.
• Performs Quality Assurance (QA) testing to ensure content is accurate, grammatically correct, adheres to style guide, and functions appropriately.
• Conducts various statistical analyses to ensure effectiveness.
• Administers Learning Management System (LMS) including loading, testing, and maintenance of content/assets.

Education & Experience:
• Bachelor’s Degree OR +5+ years of’ experience in related field.
• MS Office
•  Articulate Storyline
• Adobe Creative Suite
• Audio/Video Production/Editing
• Learning Management Systems
• HTML5/JS/CSS/SQL

Minimum Soft Skills:
• Excellent oral and written communication skills.
• Organization and time management skills.
• High attention to detail and accuracy.
• Ability to follow detailed processes.
• A team player with ability to take initiative and work independently, as required.

Job Type: Full-time

MOBILE SOFTWARE ENGINEER

Mission:
The Mobile Software Engineer will demonstrate our core values of integrity, respect, dedication, quality, teamwork, problem solving and ownership in all their work by using innovative technology to develop new products and provide software solutions.

Vision:
The Mobile Software Engineer is a key player responsible for a demanding and rewarding variety of duties related to development, enhancement, and delivery of our industry leading products.

Roles and Responsibilities:

• Assist in the development and configuration of software systems to meet market and/or client requirements, from analysis, design, implementation, quality assurance (including testing) to delivery and maintenance of the software product or system, both end-to-end and for specific phases of the lifecycle
• Work closely with the IT team to understand functionality and system requirements
• Participate in the testing process through unit testing and bug fixes
• Participate in daily scrum meetings
• Participate in sprint planning
• Work closely with the QA team to ensure quality and punctual software development within his/her responsibilities
• Develop software solutions to meet customer requirements through team and individual efforts
• Assists in the analysis and composition of requirements
• Write documentation
• Troubleshoot and resolve bugs in backend, front-end, and database code
• Write detailed specifications for substantial software functions
• Provide mentorship to aid in professional growth of team
• Analyze and review business, functional, and technical requirements
• Develop new feature functionality, enhance and maintain existing code base, build unit tests, and participate in regular planning, status, specifications, and design meetings
• Support production and customer response teams as issues arise, investigating issues and delivering patches as needed
• Work in a fast-paced, iterative development environment with minimal supervision
• Own your work starting from product discussions to deployment in our infrastructure

Experience:

• 2+ years of hands-on experience in design, architect, developing and delivering native mobile and cross platform Xamarin.Android, Xamarin.iOS and Xamarin.Forms applications using Xamarin Studio or Microsoft Visual Studio
• 1+ years SQL Server and/or other relation database experience
• 2+ years C# experience preferred (OO design a plus)
• Ability to write and execute unit test cases
• Ability to complete all phases of the software development life cycle including analysis, design, functionality, testing, and support
• Experience with git version control

Minimum Requirements:

• Bachelor’s Degree in Computer Science or Information Systems, or equivalent combination of education and relevant experience; Bachelor’s Degree preferred
• 2+ years of software development experience
• Working knowledge of design, development practices, and patterns
• Development experience in an object-oriented Language

Job Type: Full-time

START A CONVERSATION

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Industrial Training Services, Inc., a woman-owned small business headquartered in Murray, Kentucky, has provided innovative training products and best-in-class support to the energy industry for over 30 years. ITS is dedicated to maintaining lasting customer relationships by providing groundbreaking and industry-proven compliance tools, training, and products to streamline complex operations and help meet safety, regulatory, and qualification standards.

ITS has been the first to market for a variety of digital products to support the pipeline industry, helping to replace cumbersome, outdated paper processes and give business leaders the peace of mind their employees are well-trained and records are secure.

Industrial Training Services has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, ITS has demonstrated that it complies with the ANSI/IACET Standards which are widely recognized as standards of good practice internationally. As a result of their Accredited Provider membership status, ITS is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards.

ITS clients are found in all 50 states and are among the largest energy compliance providers in the nation. Follow ITS on LinkedIn, Twitter, Facebook, and YouTube.

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