Last Updated: April 6, 2026

Privacy Policy

Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It also tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. We collect and use information as described in this Privacy Policy. By using our Service, you acknowledge that you have read and understand our Privacy Policy. Where required by law, we obtain your consent separately. We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or misuse.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined below. These definitions apply whether the words appear in singular or plural form.

Definitions

• Account – A unique account created for you to access our Service or parts of our Service.
• Affiliate – An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Application – The software program provided by the Company downloaded by you on any electronic device, named ITS Platform, ITS Connect, ITS Assure, ITS Verify, ITS Go.
• Business – For CCPA/CPRA purposes, refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of its processing.
• Company – Industrial Training Services, Inc., 120 Max Hurt Dr. Murray, KY 42071. Also referred to as “We,” “Us,” or “Our.”
• Consumer – For CCPA/CPRA purposes, a natural person who is a California resident.
• Cookies – Small files placed on your computer, mobile device, or other device by a website, containing details of your browsing history on that website.
• Country – United States.
• Device – Any device that can access the Service, such as a computer, cellphone, or digital tablet.
• Do Not Track (DNT) – A concept promoted by US regulatory authorities for the Internet industry to develop a mechanism allowing internet users to control the tracking of their online activities across websites.
• Personal Data – Any information that relates to an identified or identifiable individual.
• Sale – For CCPA/CPRA purposes, selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a Consumer’s personal information to another business or third party for monetary or other valuable consideration. For clarity, disclosure of personal information to service providers or contractors under a written agreement that meets CPRA requirements do not constitute a “Sale” or “Sharing.”
• Service – Refers to the Application or the Website, or both.
• Service Provider – Any natural or legal person who processes data on behalf of the Company.
• Sharing – disclosure of personal information for cross-context behavioral advertising, as defined under the CPRA.
• SPI – Sensitive Personal Information under the CPRA.
• Usage Data – Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website – ITS – Industrial Training Services, accessible at https://its-training.com.
• You – The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide personally identifiable information, which may include:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically and may include your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. When you access the Service through a mobile device, we may also collect the type of mobile device, mobile device unique ID, mobile IP address, mobile operating system, mobile browser type, and other diagnostic data.

Information Collected While Using the Application

With your prior permission, we may collect:

• Location information
• Pictures and other information from your device’s camera and photo library

You can enable or disable access to this information at any time through your Device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. Technologies used include beacons, tags, and scripts.

• Cookies or Browser Cookies – Small files placed on your Device. You can instruct your browser to refuse all Cookies, but some parts of our Service may not function without them.
• Web Beacons – Small electronic files in sections of our Service and emails that permit us to count users who have visited pages or opened emails.
• In-App Analytics – Within the ITS Platform and our mobile applications, we use product analytics tools that track in-app behavior such as feature usage, page navigation, and session activity. These tools may use cookies and local storage to maintain session context.

Cookies can be “Persistent” (remain on your device when you go offline) or “Session” (deleted when you close your browser). We may use automated tools or artificial intelligence-powered tools, including chat-based features, to respond to user inquiries, provide customer support, and improve the functionality of our Service. Information processed through these tools is handled in accordance with this Privacy Policy.

Cookie Types

Use of Your Personal Data

We may use personal data for the following purposes:

• To provide and maintain our Service, including monitoring usage
• To manage your Account and provide access to registered user features
• For the performance of a contract, including purchase fulfillment
• To contact you via email, phone, SMS, or push notifications regarding updates and security
• To provide news and offers about goods and services similar to those you have purchased or inquired about
• To manage your requests
• For business transfers, such as evaluating or conducting mergers, acquisitions, or asset sales
• For other purposes, such as data analysis, usage trends, and improving the Service

Sharing Your Personal Data

We may share your personal information in the following situations:

• With Service Providers for monitoring, analysis, payment processing, and communication
• For business transfers during mergers, sales, or acquisitions
• With Affiliates, who are required to honor this Privacy Policy
• With business partners to offer certain products, services, or promotions
• With other users when you share information in public areas of the Service
• With your consent for any other purpose

Retention of Your Personal Data

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Retention periods for training and compliance records are determined by the terms of individual client agreements and applicable regulatory requirements. Usage and analytics data is retained for internal analysis purposes and is generally kept for a shorter period unless otherwise required by law or business need. Unless otherwise required by law or contract, we regularly review data held in our systems and either delete or deidentify information that is no longer necessary for the purpose described herein.

Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside your state, province, country, or governmental jurisdiction, where data protection laws may differ. Such transfers are conducted an accordance with applicable data protection laws.

Deleting Your Personal Data

You have the right to request deletion of your personal data. Contact us to request access, correction, or deletion. We may deny or partially fulfill a deletion request where retention is required to comply with legal obligations, contractual requirements with clients, establish or defend legal claims, or maintain training and compliance records.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before any such transfer. Any successor entity will be bound by the Terms of this Privacy Policy unless and until it is amended in accordance with the changes section below.

Law Enforcement

We may disclose your personal data when required by law or in response to valid requests by public authorities.

Other Legal Requirements

We may disclose your personal data in good faith when necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users or the public
• Protect against legal liability

Detailed Information on the Processing of Your Personal Data

Analytics

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We use Google Analytics 4 (GA4) for aggregated, anonymized website traffic analysis. GA4 uses an event-based data model and sets a _ga cookie with a randomly generated, anonymized Client ID in your browser. This ID contains no personally identifiable information such as email, phone number, or name. Google Analytics processes IP addresses transiently to determine location before truncation or anonymization, in accordance with Google’s GA4 settings. We use Google Analytics to track aggregated website behavior, such as pages viewed, session duration, and navigation patterns. This information helps us improve the user experience and measure site effectiveness. To opt out of Google Analytics tracking, you can:

• Install the Google Analytics opt-out browser add-on
• Adjust your device’s advertising settings
• Delete your _ga cookies and contact us to request removal of associated data

For more information, visit Google Privacy & Terms.

Pendo

Pendo is a product analytics service provided by Pendo.io, Inc. We use Pendo within the ITS Platform and our mobile applications to understand how users interact with our products, track feature usage, and improve the user experience. Pendo collects Usage Data such as pages visited, features used, click behavior, session duration, browser type, device type, and IP address. Pendo also receives pseudonymous visitor ID and account-level identifiers. Direct identifiers such as full name or email are only shared if configured by the client or required for support and analytics purposes, to provide usage analytics at the individual and account level. Pendo may also be used to deliver in-app guides, tooltips, and announcements to users within the Service. For more information about Pendo’s privacy practices, visit: https://www.pendo.io/legal/privacy-policy/

Email Marketing

We may use your personal data to send newsletters and promotional materials. You may opt out by following the unsubscribe link in any email or by contacting us.

Mailchimp

Mailchimp is an email marketing service provided by The Rocket Science Group LLC. Privacy policy: https://mailchimp.com/legal/privacy/

Payments

We use third-party payment processors and do not store or collect your payment card details. All payment processors adhere to PCI-DSS standards.

• Stripe – https://stripe.com/us/privacy
• Shopify – https://www.shopify.com/legal/privacy

Usage, Performance and Miscellaneous

Invisible reCAPTCHA

We use Google’s invisible reCAPTCHA service for security purposes. Information gathered by reCAPTCHA is handled in accordance with Google’s Privacy Policy.

Training and Compliance Data

As a provider of operator qualification (OQ) compliance training for the pipeline and energy industry, we collect and process data specific to the delivery of our Service. This includes training completion records, evaluation scores, qualification status, task proficiencies, and related compliance documentation for individual users. This data is collected on behalf of our clients (typically operators and utilities) and is managed in accordance with the terms of individual client agreements, applicable pipeline safety regulations, and this Privacy Policy. Retention periods for this data are governed by those client agreements and any applicable regulatory requirements.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected individuals and the relevant authorities as required by applicable law, including the California Consumer Privacy Act (CCPA/CPRA) and any other applicable state or federal breach notification statutes. Notification will be provided in the time and manner required by law. Nothing in this section creates a contractual obligation or expands any statutory notification duties beyond those required by law.

CCPA/CPRA Privacy (California Residents)

Categories of Personal Information Collected

The following categories may have been collected from California residents within the last 12 months. Bolded text is considered SPI under CPRA.

Personal information under CCPA/CPRA does not include publicly available government records, deidentified or aggregated consumer information, or information covered by HIPAA, CMIA, FRCA, GLBA, FIPA, or the Driver’s Privacy Protection Act.

Sources of Personal Information

• Directly from you via forms, preferences, or purchases
• Indirectly from you via observed activity on the Service
• Automatically from you via cookies set on your device
• From Service Providers such as analytics or payment vendors

Use of Personal Information

We may use personal information for business or commercial purposes including:

• Operating and providing the Service
• Providing support and responding to inquiries
• Fulfilling purchases or service requests
• Responding to law enforcement requests
• Internal administrative and auditing purposes
• Detecting security incidents and preventing fraudulent activity

Sale of Personal Information

Information may be provided to third parties such as ISNetworld only at the client’s request. Otherwise, we do not sell, trade, or otherwise actively transfer personally identifiable information to outside parties. Any such disclosures are made solely at the discretion of the client and pursuant to a service provider or contractor agreement consistent with CPRA requirements.

Sale of Personal Information of Minors Under 16

We do not knowingly collect personal information from minors under 16. We do not sell the personal information of consumers known to be under 16 without affirmative authorization from the consumer (if 13-16) or a parent/guardian (if under 13). To report a concern, contact us.

Your Rights Under CCPA/CPRA

California residents have the following rights:

• Right to notice – Know what categories of personal data are collected and why
• Right to opt out of sale – Direct us not to sell your personal information
• Right to data portability – Request transmission of your personal information to another entity
• Right to delete – Request deletion of your personal data (subject to certain exceptions)
• Right to request disclosure – Ask us to disclose our collection, use, and sharing practices
• Right to restrict use – Limit use and disclosure of sensitive personal information
• Right to access automated decision-making information – Request details on automated processes.
• Right to correction – Request correction of inaccurate personal information
• Right not to be discriminated against – We will not deny goods/services, charge different prices, or provide different service quality based on exercising your rights

Exercising Your CCPA/CPRA Rights

California residents may contact us at:

• Email: info@its-training.com
• Phone: 270-753-2150

Requests must provide sufficient information to verify your identity and describe your request with enough detail for us to evaluate and respond. We will respond within 45 days, with a possible 45-day extension when necessary.

Do Not Sell My Personal Information

To opt out of the sale of your personal information, contact us. You may also opt out through:

• NAI opt-out platform: https://www.networkadvertising.org/choices/
• EDAA opt-out platform: https://www.youronlinechoices.com/
• DAA opt-out platform: https://optout.aboutads.info/?c=2&lang=EN

On mobile devices, use “Opt out of Interest-Based Ads” (Android) or “Limit Ad Tracking” (iOS).

California’s Shine the Light Law

California residents with an established business relationship may request information once a year about sharing their personal data with third parties for direct marketing purposes.

California Minor Users (Business and Professions Code Section 22581)

California residents under 18 who are registered users may request removal of publicly posted content or information. Contact us with the email address associated with your account. Note that removal is not always guaranteed or required by law.

International Users

Canadian Users (PIPEDA)

The ITS Platform and related services may be accessed by users located in Canada. If you are a Canadian resident, your personal information is processed and stored in the United States. By using our Service, you consent to the transfer of your personal information to the US, where data protection laws may differ from those in your province or territory. We handle personal information collected from Canadian users in accordance with this Privacy Policy and applicable law, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. If you have questions about the handling of your personal information as a Canadian resident, contact us using the information provided in the Contact Us section below.

“Do Not Track” Policy (CalOPPA)

Our Service does not respond to Do Not Track (DNT) signals. CalOPPA requires that we disclose this practice, and we do so here. If you are concerned about online tracking, you can manage your preferences through your browser settings, opt-out tools listed in this policy, or your device’s advertising settings.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you believe a child has provided us with personal data, please contact us and we will take steps to remove that information.

Links to Other Websites

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We strongly advise reviewing the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the “Last updated” date. We will also notify you via email or a prominent notice on our Service prior to changes becoming effective.

Precedence

Where we process personal information on behalf of a client pursuant to a written agreement, that agreement governs our handling of such information in the event of any conflict with this Privacy Policy.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

• Email: info@its-training.com
• Phone: 270-753-2150