SUPPORT

 

CONTACT US

Need assistance?
We will get you the help you need. Please fill out the following form or call us at 1-800-333-1566.

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TECHNICAL SUPPORT

servicedesk@its-training.com

Phone Support:
T 1.800.333.1566
T 1.270.753.2150
Monday to Friday: 7:30am to 4:30pm (CST)

GUIDES

Need step by step instructions for OnBoard®?
We have created guides to assist new users using our systems. These reference materials also demonstrate optional features that can be set up for your company if you are not currently using them (Additional charges may apply for optional features).

If you are a current OnBoard® user, you can access these files here. If you do not currently have OnBoard® access, contact  our Sales team for a demo at 1-800-333-1566.

SYSTEM RECOMMENDATIONS

Hardware

  • 3GHz single core processor or equivalent multi-core processor (Intel or AMD)
  • Minimum 2GB RAM

Mobile Specifications

  • iOS 9+
  • Android 3.1+

Software
A computer with web browser installed and internet connectivity is required. The following web
browsers are supported.

  • Microsoft Internet Explorer (version 11+)
  • Mozilla Firefox (version 9+)
  • Google Chrome (all versions)
  • Apple Safari (version 5+)
  • iOS Safari (iOS 9+)

Minimum required internet connection speed (bandwidth) for taking online exams is 256Kb/s.

Required Plugins & Browser Settings

  • Adobe Flash Player (needed for certain courses/exams)
  • Javascript Enabled
  • Cookies Enabled

 

SECURITY

Your company records are secure using our systems. With that in mind, every user is set up with a unique username and password.

Forget your password?
You can reset it here.
You can also contact our customer service team to assist you during regular support hours at 1-800-333-1566.
You can also use the contact form and choose the category Technical Support.

FREQUENTLY ASKED QUESTIONS

General Questions about OnBoard® LMS

WHAT IS ONBOARD®?

OnBoard® LMS is a SCORM-compliant Learning Management System developed by Industrial Training Services, Inc. (ITS) to better meet the e-learning needs of medium to enterprise level businesses.

WHAT IS A LEARNING MANAGEMENT SYSTEM (LMS)?

The term “Learning Management System” (or “LMS” for short) refers to a computer program or software that is used to manage a user’s learning experiences. These experiences may be online learning modules (e-learning), online testing, skill evaluations, or even the score of tests taken on paper. The extent to which a LMS manages the learning experience varies from system to system, but most LMSs track what learning a specific user has done. This provides valuable feedback to managers and potential employers, who gain knowledge of which employees are trained to perform certain tasks in the workplace.

HOW DO I CHANGE MY PASSWORD?

Click on the Settings link at the top of the page. From there click on My Profile. Here you can change your password and click save.

STUDENT QUESTIONS

HOW DO I ACCESS MY ASSIGNMENTS?

Click on the Learn link at the top of the page. From there click on My Assignments. From here you can view all of your assignments and the current status of that assignment.

HOW CAN I VIEW MY PROGRESS?

Click on the Learn link at the top of the page. From there click on My Transcript. From here you can see the status of all previous assignments, print off a report of your transcript, and export your transcript.

ADMIN QUESTIONS

*Some specific instructions may depend on your company setup.  Contact your LMS Administrator for more detailed answers.

HOW DO I ASSIGN COURSES?

Click on the Manage link at the top of the page. From there click on the Make New Course Assignments. From here you can choose Courses on the left and select students from the right to assign to those courses. When complete click on the Save button at the bottom.

HOW DO I MANAGE COURSES THAT HAVE ALREADY BEEN ASSIGNED?

Click on the Manage link at the top of the page. From there click on the Manage Existing Course Assignments. From here you can view, edit, and delete course assignments.

HOW DO I BECOME A PROCTOR? OR RENEW MY PROCTOR CERTIFICATION?

Take the course entitled “NPGA Proctor Training” This is available for purchase in the purchase section. When you complete this course, it will give you your new proctor password to unlock exams. This password is valid until March every year, when you will have to renew your proctor certification by retaking this course.

HOW DO I VIEW ALL OF THE USERS IN MY COMPANY THAT ARE IN THE SYSTEM?

Click on the Manage link at the top of the page. From there click on the Users link. From here you can view all the current users, export a list of all users, or print off a list of all users.

HOW DO I ADD A NEW USER TO THE SYSTEM?

Click on the Manage link at the top of the page. From there click on the Users link. From here you can click on the Create New User link to create a new user.

WHERE CAN I DOWNLOAD TRANSCRIPT DATA FOR MY USERS?

Click on the Reports link at the top of the page. From there click on Qualifications. Here you can choose from a list of qualification reports and even filter down to individual users in the reports.

HOW DO I SETUP A CUSTOM REPORT?

If you have access to create custom reports, you will notice a green and white plus icon located in the upper right corner of the screen.  This icon links to creating Custom Reports.  After you click on the icon, you will be prompted to give it a name and description. Once you click Save, the report you just ran will be saved in your Custom Reports.

WHERE CAN I VIEW MY CUSTOM REPORTS?

Click on the Reports link at the top of the page. From there click on the Custom Reports link. Here all of your custom reports will appear as links with a name and a description.

HOW DO I PURCHASE MORE COURSES?

Click on the Learn link at the top of the page. From there, click on Purchase. Here, you can choose from a list of courses to add to your cart. When complete, click on the Checkout link to complete the purchase of your courses.

WHERE CAN I FIND TASK REVISIONS?

Click on the Manage link at the top of the page. From there, click on Tasks. On this page there is a link to Task Revisions; click on that link. Here, you can view your current task revisions or click Create Task Revision to create a new task revision.

 

Industrial Training Services, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, ITS has demonstrated that it complies with the ANSI/IACET Standards which are widely recognized as standards of good practice internationally. As a result of their Accredited Provider membership status, ITS is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards.

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